Payment terms

by presenting a Certificate

1. General terms

1.1. This Appendix governs payment for services by presenting a Certificate at UK Orlovskie Bani LLP, visits to the Complex, and the resulting rights and obligations of the Provider and the Customer.

1.2. The sale price of a Certificate equals its face value.

1.3. When a Certificate is purchased as a plastic card, its face value or the service name is recorded on the card. Each Certificate is assigned a unique number.

1.4. To purchase an electronic Certificate, the Customer must complete the required fields on the Provider’s official website and select its face value.

1.5. After the Agreement is concluded, the Provider must give the plastic Certificate to the Customer or send the electronic Certificate to the Customer’s specified email address.

1.6. A Certificate is valid for the period stated on it. If no period is specified, it is valid for 12 (twelve) months from purchase. It becomes invalid after expiry. If it is not used before expiry, it cannot be used to pay for services and no refund is available.

1.7. A Certificate may be used to pay for services listed in the Price List on the Provider’s official website.

1.8. Payment for a service requires presentation of the Certificate. The Visitor (Consumer) holding the Certificate must present the original paper coupon, a printout of the electronic document or its image on an electronic device to the Provider when paying for the service rendered.

1.9. If the selected service costs less than the Certificate’s face value, the Consumer holding the Certificate may use the balance for other services. After the Certificate is first presented, the remaining balance remains available for the Provider’s services; unused funds are not refundable.

1.10. If the selected service costs more than the Certificate’s face value, the Consumer pays the difference by any convenient method. Multiple Certificates may be combined.

1.11. A Customer purchasing a Certificate for another person must, when handing it over, inform the Consumer holding it of the Agreement’s terms, including where to read the Public Offer and the necessary documents on the Provider’s website.

1.12. A Consumer intending to use a Certificate must book the date, time and conditions of the service at least 24 hours in advance by telephone or through the Provider’s website, quoting the Certificate number and subject to the other provisions of this Public Offer.

2. Return and exchange of Certificates

2.2. If a booking is cancelled more than 48 hours before the visit and service time, the Certificate may be returned and the Provider refunds its full face value to the Customer within 10 calendar days upon the Customer’s written application. If the Consumer holding the Certificate cancels more than 48 hours before the visit time of which they were duly informed, a Customer who purchased the Certificate for cash at the Provider’s till may receive its full face value within 10 calendar days upon written application. If the Certificate was paid for by a cashless method at the Provider’s premises or website, the refund is made by bank transfer only upon the Customer’s written application, to the Customer’s bank account and not to the Consumer holding the Certificate.

2.3. If the Customer or Consumer holding the Certificate cancels less than 48 but more than 24 hours before the visit and service time, the Provider may offer to reschedule, with the Certificate’s value credited towards the services at the new time. If the Customer or Consumer declines, or the Provider cannot reschedule, only 50% of the Certificate’s value is refunded within 10 calendar days; the other 50% is retained towards the Provider’s actual expenses. If payment was cashless at the Provider’s premises or website, the refund is made by bank transfer only upon the Customer’s written application, to the Customer’s bank account and not to the Consumer holding the Certificate.

2.4. If a booking is cancelled with less than 24 hours remaining, the Certificate’s value is not refunded and is applied towards the Provider’s actual expenses.

2.5. If the holder is more than 30 minutes late or fails to attend on the service date, the Certificate’s value is not refunded and is applied towards the Provider’s actual expenses.

3. Final provisions

3.1. These terms for paying for services by presenting a Certificate are published on the official website orlovbanya-select.kz and may be amended unilaterally by the Bath Complex without prior notice to Visitors/Customers, in accordance with the Civil Code of the Republic of Kazakhstan and the Law on Consumer Protection.

Company details

UK Orlovskie Bani LLP
BIN 250140025633
Registered address: Republic of Kazakhstan, Almaty, Bostandyk District, 7 Al-Farabi Avenue, Nurly-Tau Business Centre, Block 5A, Office 295
Account number: KZ028562203143791478
Bank: Bank CenterCredit JSC
BIC: KCJBKZKX